FAQ

 

1. Where do you ship to?

We offer worldwide shipping. No matter where you are, we’ll do our best to deliver your order to your doorstep.

2. How long does shipping take?

Processing usually takes 2–5 business days.
Estimated delivery times:

  • USA / Canada: 7–15 business days

  • Europe: 7–20 business days

  • Australia / New Zealand: 10–20 business days

  • Rest of the world: 10–25 business days

Please note: Delivery times may vary due to customs, local postal delays, or high-volume seasons.

3. How can I track my order?

Once your order has been shipped, you'll receive an email with a tracking link.
If you haven’t received it after a few days, check your spam folder or contact us at support@liceria-shop.com.

4. Can I cancel or change my order?

Orders are processed quickly to ensure fast shipping. If you need to cancel or change your order, contact us as soon as possible at support@liceria-shop.com.
We cannot guarantee changes after the order has been processed.

5. What is your return policy?

You may return items within 14 days of delivery if you’re not satisfied.
Items must be unused, in their original packaging, and in resellable condition.
Customers are responsible for return shipping costs.
To request a return, email us at support@liceria-shop.com with your order number and reason for return.

6. My item arrived damaged or incorrect – what should I do?

We’re sorry for the inconvenience! Please contact us at support@liceria-shop.com within 7 days of delivery.
Include your order number and a photo of the issue so we can resolve it quickly.

7. Do you offer exchanges?

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

8. Do I have to pay customs fees or taxes?

Depending on your country, you may be subject to import taxes, customs duties, or fees. These are not included in our prices and are the customer’s responsibility.

9. Is my payment information secure?

Absolutely. Our store uses SSL encryption and trusted, PCI-compliant payment processors to keep your personal and payment information safe.

10. Need more help?

We’re here for you!
Just reach out to support@liceria-shop.com and we’ll get back to you as soon as possible.