Return & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, we accept returns under the following conditions:
Return Window
-
You may request a return within 14 days of receiving your item.
Eligibility
-
Items must be unused, in original condition, and in the original packaging.
-
Proof of purchase (order number) is required.
-
Certain items (e.g., personal care or hygiene-related products) may be non-returnable for safety reasons.
Return Process
-
Contact us at support@liceria-shop.com with your order number and reason for return.
-
We’ll provide return instructions and address.
-
You are responsible for return shipping costs.
-
Once received and inspected, we’ll issue a refund to your original payment method (within 5–10 business days).
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect—we’ll make it right.